PRIVACY POLICY — CareerVive Limited

 

Last updated: 10th January 2026

This Privacy Policy explains how CareerVive Limited (“we”, “us”, “our”) collects, uses, and protects your personal data.

1) Who we are (Controller)

Controller: CareerVive Limited
Address: 86–69 Paul Street, London, United Kingdom
Email: [email protected]
Website: www.careervive.io

If you have any questions about this policy or how we use your data, contact us using the details above.

2) What personal data we collect

We may collect and process the following:

A) Information you provide

  • Name, email address, phone number

  • Job title, employer, industry (where relevant)

  • Information you share on application forms, calls, webinars, or questionnaires

  • Coaching-related information you choose to share (e.g., goals, challenges, career history)

B) Information we collect automatically

  • Website usage data (pages viewed, device/browser info, IP address) via cookies/analytics (see Cookies section)

C) Information from third parties

  • If you opt in via a lead form (e.g., Instagram/Meta lead ads), we receive the contact details and any form responses you submitted

  • If you book via scheduling tools, payment providers, or webinar platforms, we receive booking/payment confirmation and related details

3) How we use your data (purposes)

We use your data to:

  1. Provide coaching services and deliver what you request

  2. Respond to enquiries and manage bookings, scheduling, and administration

  3. Improve our services (feedback, quality control, service development)

  4. Send important service communications (booking confirmations, changes, access details)

  5. Send marketing communications (where allowed—see Marketing section)

  6. Meet legal, tax, and accounting obligations and protect our legal rights

4) Lawful bases (UK GDPR)

Depending on the context, we rely on:

  • Contract: to deliver coaching/services you request or purchase

  • Legitimate interests: to run/improve our business, respond to enquiries, and ensure service quality (balanced against your rights)

  • Consent: for certain marketing messages and cookies where required (you can withdraw consent anytime)

  • Legal obligation: tax/accounting and compliance duties

5) Marketing (email, SMS, and ads)

We may send you marketing communications about coaching, webinars, services, offers, and resources only when permitted under UK data protection and e-marketing rules.

How we obtain permission

  • When you sign up via forms (including Instagram/Meta lead ads), we may ask for clear opt-in consent for marketing where required (e.g., an unticked checkbox you actively select).

  • In some cases (e.g., where you become a customer), we may rely on legitimate interests and/or “soft opt-in” rules where applicable. You can opt out at any time.

Opt-out

  • Every marketing email includes an unsubscribe link.

  • You can also opt out by emailing [email protected] with “Unsubscribe” in the subject line.

Advertising platforms

  • We may use advertising tools (such as Meta/Instagram) to show relevant ads (e.g., retargeting). Where used, this may rely on cookie preferences and platform tools.

6) Special category data (sensitive data)

In coaching, you may choose to share sensitive information (e.g., health, stress, disability, ethnicity, religious beliefs). We do not require this information. If you share it, we will only process it when we have a valid lawful basis and, where required, your explicit consent.

7) Who we share your data with (processors)

We may share personal data with trusted service providers that help us operate, such as:

  • Scheduling/booking tools (e.g., Calendly)

  • Email marketing platforms (e.g., Mailchimp, ConvertKit)

  • Payment processors (e.g., Stripe)

  • Website hosting and analytics providers (e.g., Google Analytics)

  • Webinar/video tools (e.g., Zoom)

  • CRM/automation tools (used to manage enquiries and communications)

These providers act as data processors and may only use your data to provide services to us.

We may also disclose data if required by law or to protect our legal rights.

8) International transfers

Some suppliers may process data outside the UK. Where this happens, we ensure appropriate safeguards are used (for example, approved contractual protections for international transfers).

9) How long we keep your data (retention)

We keep personal data only as long as necessary:

  • Enquiries/leads: typically up to 12 months after last contact (unless you opt out earlier)

  • Clients: for the duration of the relationship plus a reasonable period for support, record-keeping, and legal/tax obligations

  • Financial records: typically 6 years (UK accounting/tax record-keeping is commonly retained for this period—confirm with your accountant)

  • Marketing lists: until you unsubscribe or we periodically remove inactive contacts

10) Your rights

You have rights under UK GDPR, including:

  • Access to your data

  • Correction of inaccurate data

  • Deletion (in certain circumstances)

  • Restriction of processing (in certain circumstances)

  • Objection to processing (especially marketing)

  • Data portability (where applicable)

  • Withdrawal of consent (where we rely on consent)

To exercise your rights, email [email protected].

You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).

11) Security

We use appropriate technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to authorised people only.

12) Cookies

We may use cookies and similar technologies to improve your website experience and measure performance. Where required, we’ll ask for cookie consent via a banner/preferences tool.

13) Children

Our services are not intended for children and we do not knowingly collect personal data from anyone under 16.

14) Changes to this policy

We may update this policy from time to time. The latest version will always be posted on www.careervive.io with the updated date.

Copy-paste extras (recommended)

A) Marketing consent checkbox wording (Instagram/Meta lead form + website forms)

Marketing Consent (optional): Yes — I’d like to receive emails from CareerVive Limited with career insights, offers, and webinar invites. I can unsubscribe at any time.

B) Short notice for forms (“how we’ll use your details”)

We’ll use your details to contact you about your enquiry and, if you opt in, to send helpful career content and offers. You can unsubscribe anytime. Read our Privacy Policy at www.careervive.io.